Customer Care – It Made Me Scream
Recently, I’ve had a poor experience with a courier company. They failed dismally to deliver a package within the timescale required and the whole experience was hugely frustrating. We all know that things don’t run smoothly all the time but handling the customer after something has gone wrong is just as important, if not more so, than the incident itself. This company failed on both counts. Safe to say I won’t be using them again. I think it’s much better to hold up your hands, accept responsibility, take it on the chin and then do what you can to repair the damage.
Labels: Customer Care
posted by lilach
at
11:18
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