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Monday, 27 April 2009

Customer Service Nightmares

Ooooh… have I got a story for you! I won’t bore you with the step by step, but basically a few weeks ago BT made a right mess of my life for a week!!! They intentionally knocked out my phone lines AND my internet, with no warning, and then couldn’t fix it! I spent hours and HOURS each day on the phone to them – I wanted to cry I was so frustrated! In the end, they finally got my phone back on half way into the third day, and got my internet back up on the fifth day. It was IMPOSSIBLE trying to get any work done! And when all was said and done, not only did they not offer any compensation for all the money I spent on stop-gap measures (of course! Why would they?) I didn’t even get an apology! I was absolutely shocked with how they handled things, it was completely disgraceful… but to then not even have a phone call or a letter of apology?! It was truly horrific. All JUST before we moved office!! Does anyone else have customer service horror stories to tell?

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posted by lilach at 09:02 0 Comments

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Wednesday, 22 April 2009

Personal Profile – It’s Just as Important as Business Profile

I once had a personal profile in the Christmas edition of Prima magazine. I’m a great believer in the value of consumer PR and it’s interesting that I had quite a bit of response from that piece which focused on me personally rather than the business. I think there is great value in raising your own personal profile alongside looking at opportunities for your business. People connect with people and whatever you do in your marketing, and I think it’s important to let your personality shine through – it’s often what can help set you apart.

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posted by lilach at 10:21 0 Comments

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