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Tuesday, 28 April 2009

Swine Flu is the New Hot Topic?

If you’ve opened up any news pages at all, you’ve no doubt seen headlines all over the place about the Swine Flu, which apparently the WHO (World Health Organisation) is stopping just short of calling a pandemic. It could be just me, but it feels like the media is doing another one of their hype things, where they try to get us all worked up into a frenzy over something that’s not entirely threatening or devastating. Okay, I do realise there have been fatalities in this case, but that’s 0.002% of the population, and total suspected infections are less than ½ of 1%. I wouldn’t mind if they talked about the tragedy of people who have lost loved ones to it, but the media seems to focus on how quickly it’s spreading and how there won’t be a vaccine for a while, etc. Does the media’s tendency to do this bug anyone else, or am I being ridiculous? Go on, be honest…

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Monday, 27 April 2009

Customer Service Nightmares

Ooooh… have I got a story for you! I won’t bore you with the step by step, but basically a few weeks ago BT made a right mess of my life for a week!!! They intentionally knocked out my phone lines AND my internet, with no warning, and then couldn’t fix it! I spent hours and HOURS each day on the phone to them – I wanted to cry I was so frustrated! In the end, they finally got my phone back on half way into the third day, and got my internet back up on the fifth day. It was IMPOSSIBLE trying to get any work done! And when all was said and done, not only did they not offer any compensation for all the money I spent on stop-gap measures (of course! Why would they?) I didn’t even get an apology! I was absolutely shocked with how they handled things, it was completely disgraceful… but to then not even have a phone call or a letter of apology?! It was truly horrific. All JUST before we moved office!! Does anyone else have customer service horror stories to tell?

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