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Monday, 27 April 2009

Customer Service Nightmares

Ooooh… have I got a story for you! I won’t bore you with the step by step, but basically a few weeks ago BT made a right mess of my life for a week!!! They intentionally knocked out my phone lines AND my internet, with no warning, and then couldn’t fix it! I spent hours and HOURS each day on the phone to them – I wanted to cry I was so frustrated! In the end, they finally got my phone back on half way into the third day, and got my internet back up on the fifth day. It was IMPOSSIBLE trying to get any work done! And when all was said and done, not only did they not offer any compensation for all the money I spent on stop-gap measures (of course! Why would they?) I didn’t even get an apology! I was absolutely shocked with how they handled things, it was completely disgraceful… but to then not even have a phone call or a letter of apology?! It was truly horrific. All JUST before we moved office!! Does anyone else have customer service horror stories to tell?

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posted by lilach at 09:02 0 Comments

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Wednesday, 22 April 2009

Personal Profile – It’s Just as Important as Business Profile

I once had a personal profile in the Christmas edition of Prima magazine. I’m a great believer in the value of consumer PR and it’s interesting that I had quite a bit of response from that piece which focused on me personally rather than the business. I think there is great value in raising your own personal profile alongside looking at opportunities for your business. People connect with people and whatever you do in your marketing, and I think it’s important to let your personality shine through – it’s often what can help set you apart.

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posted by lilach at 10:21 0 Comments

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Friday, 13 March 2009

More power to Twitter – are you making the most of this phenomenon?

I am really enjoying using Twitter (and OK, I may spend too much time on it too!) I have found it to be a great way of keeping in touch with friends and colleagues and for business use. My number of followers is increasing daily (well over 1900 at the time of writing this blog) and I can use it to promote my services, show videos and pictures – but because it is very restrictive on number of characters (140 which includes spaces, punctuation etc!) all the information is short and punchy – and can be lots of fun (with clever uses of abbreviations too, its not all text speak). Have you signed up yet? Come and follow me at twitter.com/asklilach.

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posted by lilach at 12:26 0 Comments

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More power to Twitter – are you making the most of this phenomenon?

I am really enjoying using Twitter (and OK, I may spend too much time on it too!) I have found it to be a great way of keeping in touch with friends and colleagues and for business use. My number of followers is increasing daily (well over 1900 at the time of writing this blog) and I can use it to promote my services, show videos and pictures – but because it is very restrictive on number of characters (140 which includes spaces, punctuation etc!) all the information is short and punchy – and can be lots of fun (with clever uses of abbreviations too, its not all text speak). Have you signed up yet? Come and follow me at twitter.com/asklilach.

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posted by lilach at 09:52 0 Comments

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Tuesday, 10 March 2009

It’s already March 2009, where is the year going? Do you have enough hours in the day?

As I have previously blogged, I am really very busy at the moment with both businesses going very well and expanding. I have new clients for my virtual assistant company and the training side has just hosted a well-attended and positive workshop. My problem is that I am almost too busy; I don’t seem to have the opportunity to sit back and review the direction my company is taking and steer it way the way I want to go, which is an important process and one that I really believe in. I need to recruit some more staff, but time for that seems impossible to find – and its already March! I shouldn’t complain really – but hey oh, that’s human nature too. Do you have enough hours in the day?

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posted by lilach at 13:01 1 Comments

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Blogger Dean said...

I am much the same as you, very little time so much to do and now i have really gone and done it by getting involved with an affiliate brand to further promote the businesses for more exposure!

168 hours is not enough when you include time to sleep, take kids to school and the other routine jobs that need doing

10 March 2009 14:15  

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